nanorep is a digital experience guidance solution delivering effortless self-service across all touchpoints in the customer journey.
With an aim to transform company knowledge into an instantly accessible asset at every stage along the customer journey, nanorep significantly reduces the volume of inquiries that reach the agent. The nanorep platform resolves ‘non-general’ issues that require personalization and specific account information such as questions regarding billing or order status.
The platform is channel agnostic and easily integrates with existing service programs while allowing brands to define, implement, and measure a digital engagement strategy that best suits their goals. The nanorep platform’s real-time analytics merges both structured and unstructured data to provide actionable business insights. Brands like MTV, Thomas Cook, and Intuit have implemented our solution across their digital assets. They enjoy increased user satisfaction, conversions, and loyalty while reducing customer support load.