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    Web Product Designer (eCommerce) JB0112141

    A successful technology-driven commerce company is seeking a talented master of web design and UI/UX to lead B2C web product, interface, and user experience.In this role, you will plan new visual features and design upgrades to our B2C web product and

    ...
    • Center
    • Full Time
    • 201-500
     
    • Location: Center
    • Type: Full Time
    • Employees: 201-500
    • Experience: 3-5

    Job Description:

    A successful technology-driven commerce company is seeking a talented master of web design and UI/UX to lead B2C web product, interface, and user experience.In this role, you will plan new visual features and design upgrades to our B2C web product and related assets. You will improve user interface and experience across products, participate in planning and product meetings, and find ways to improve design through analysis and performance-driven optimization.

    Job Responsibilities:

    Design new features and interfaces for new B2C web products.

    Improve UI/UX design across web assets and products.

    Analyse conversion and performance, test new designs and optimize overall look-and-feel.

    Match web design with company brand guidelines and marketing requirements.

    Independently drive new design projects and asset creation.

    Job Requirements:

    • 3+ years of experience in web design.
    • 2+ years of experience designing web UI/UX for internet companies.
    • Outstanding portfolio of previous work.
    • Current knowledge of UI standards and techniques.
    • Creative, with an eye for detail.
    • Performance oriented able to optimize and troubleshoot processes.
    • Working knowledge in CSS, HTML - strong advantage.
    • Video editing knowledge - advantage.
    • A relevant degree.
    • Experience in mobile-first as well as web-first designs, including responsive design.
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    Technical Account Manager (CommTech) JB5638120

    A successful provider of communications solutions and support center tools is hiring a tech-savvy account manager to lead implementation and onboarding projects.In this role, you will connect with new clients post-signing and manage their onboarding

    ...
    • Center
    • Full Time
    • 51-200
     
    • Location: Center
    • Type: Full Time
    • Employees: 51-200
    • Experience: 1-3
    • Salary: ₪ 10,000 - ₪ 15,000

    Job Description:

    A successful provider of communications solutions and support center tools is hiring a tech-savvy account manager to lead implementation and onboarding projects.In this role, you will connect with new clients post-signing and manage their onboarding and technical implementation process. Your role will be to bridge the gap between client and engineers, setting up call center infrastructure and activating solutions alongside clients. While this role has technical aspects to it, it is mostly about communications and project management, making sure implementation is timely and effective.

    Job Responsibilities:

    Onboard new business clients post-signing.

    Understand their exact specifications and requirements and communicate them to technical teams.

    Ensure a swift, effective implmenetation process.

    Provide client stakeholders with advice and information and ensure their satisfaction.

    Build strong, positive relationships with client stakeholders.

    Provide client support post-implementation or escalate if required.

    Job Requirements:

    • A relevant business or industrial engineering degree.
    • Passionate for technology and for technical project management.
    • Fluent, high level English.
    • Experience in B2B technical service and support - advantage.
    • Service-orientation and user-centric.
    • Strong, positive communication skills.
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    Post-Sale Account Manager (CommTech) JB5638119

    A successful provider of communications solutions and support center software is hiring a talented account manager for post-sale management of client satisfaction and account growth.In this critical role, you will own B2B client relationships from the

    ...
    • Center
    • Full Time
    • 51-200
     
    • Location: Center
    • Type: Full Time
    • Employees: 51-200
    • Experience: 1-3
    • Salary: ₪ 10,000 - ₪ 15,000

    Job Description:

    A successful provider of communications solutions and support center software is hiring a talented account manager for post-sale management of client satisfaction and account growth.In this critical role, you will own B2B client relationships from the moment they sign onwards - ensuring a solid implementation of our product, preventing client dropout, driving upsell opportunities and expanding client accounts. You will be our main point of contact with your assigned accounts, and your success in improving client satisfaction and sales is crucial for our overall business performance.

    Job Responsibilities:

    Manage B2B client accounts post-signing (mostly call centers and support hubs).

    Drive for account growth and upsells based on client value.

    Prevent client dropout and improve retention.

    Ensure a smooth, effective product implementation.

    Become your clients' main point of contact and build strong relationships.

    In all ways improve client satisfaction and platform usage.

    Job Requirements:

    • 2+ years of experience managing B2B accounts including technical solutions.
    • Experience in post-sale inside sales and up-sell techniques.
    • Fluent, high level English.
    • Tech-savvy and able to bridge clients and internal technical teams.
    • Experience using emails, phone calls and video conferences for account management purposes.
    • Positive, charismatic, with strong understanding of client satisfaction.
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    Customer Success Expert (German) JB0170198

    A world leader in web development and website creation is seeking a German native customer support expert.In this role, you will support millions of German-speaking users worldwide, solving technical issues and support cases, while providing learning

    ...
    • Center
    • Full Time
    • 1001-5000
     
    • Location: Center
    • Type: Full Time
    • Employees: 1001-5000
    • Experience: 1-3

    Job Description:

    A world leader in web development and website creation is seeking a German native customer support expert.In this role, you will support millions of German-speaking users worldwide, solving technical issues and support cases, while providing learning materials and solutions based on our users' requirements. You will also understand users and relay their requirements and needs to internal product and marketing teams to fuel the next generation of products.

    Job Responsibilities:

    Support platform users with know-how, technical solutions to reported issues and other services.

    Analyze German users' behavior and support content effectiveness to improve user satisfaction.

    Build strong, trust-based relationships with users.

    Localize global knowledge base, tutorials, guides and other customer success materials into German.

    Understand unique German audience requirements and implement alongside product and/or marketing teams.

    Job Requirements:

    • 2+ years of experience providing platform / web service and support.
    • Native German speaker.
    • Fluent English speaker.
    • Outstanding German communication and language skills enabling translation and technical copy.
    • User-centric and passionate for best-in-market user experiences.
    • English CV required.
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    Customer Support Team Leader (French) JB0170197

    A world leading company creating web development and website tools is seeking a native French-speaking customer support and success expert.In this role, you will drive French-language knowledge base building as well as French-language support and

    ...
    • Center
    • Full Time
    • 1001-5000
     
    • Location: Center
    • Type: Full Time
    • Employees: 1001-5000
    • Experience: 3-5

    Job Description:

    A world leading company creating web development and website tools is seeking a native French-speaking customer support and success expert.In this role, you will drive French-language knowledge base building as well as French-language support and service operation, leading a team of customer solutions experts in providing best-in-market product support and enabling users to make the most out of the platform.

    Job Responsibilities:

    Provide platform users with guides, technical solutions to their issues and an intuitive knowledge base.

    Lead implementation of language services, translations, French-language tutorials, billing interface and more.

    Analyze user behavior and support content effectiveness, optimize based on findings.

    Manage and inspire your team of customer success experts to meet and beat their targets.

    Engage customers positively and build strong trust-based relationships.

    Understand our users and improve user experience throughout our services and offerings alongside product and other teams.

    Job Requirements:

    • 3+ years of experience in customer service and support in internet companies.
    • 2+ years of experience leading service, support or customer success teams.
    • Native French speaker.
    • Fluent, high-level English.
    • Current knowledge of the French online software and services ecosystem - strong advantage.
    • Able project manager and multitasker.
    • User-centric, positive, motivated to create outstanding experiences and product successes.
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    Digital Content Expert (B2B, ITSM) JB0414109

    A successful provider of SaaS solutions improving IT capabilities and business system administration is seeking an experienced, talented writer to join the team and produce outstanding materials and engaging content.In this role, you will write and edit

    ...
    • Center
    • Full Time
    • 11-50
     
    • Location: Center
    • Type: Full Time
    • Employees: 11-50
    • Experience: 3-5

    Job Description:

    A successful provider of SaaS solutions improving IT capabilities and business system administration is seeking an experienced, talented writer to join the team and produce outstanding materials and engaging content.In this role, you will write and edit website copy, ad copy, landing pages, blog posts, social media posts and more. You will work closely with SEO and marketing teams to ensure your content gets as much traction as possible, and work alongside management to ensure key messaging and brand language is maintained across activities. Lastly, you will support outreach to bloggers and journalists with communications as well as edit user stories and case studies into effective, publishable content products.

    Job Responsibilities:

    Create outstanding content and copy including landing pages, blog articles, social media posts, website copy and more.

    Ensure content gets optimal organic traction by working alongside SEO team.

    Align all content products with company messaging and product brand language.

    Ideate new effective content based on your day to day insights.

    Reach out to bloggers and media and make allies.

    Edit and publish user stories and case studies alongside customer success team.

    Job Requirements:

    • 3+ years of experience in content writing and marketing content positions.
    • Outstanding storyteller able to convert complex technical concepts into accessible, engaging messages.
    • Expert in online engagement and effective content marketing.
    • Native English speaker.
    • Positive with strong user-centric focus.
    • Outstanding portfolio with 3+ writing samples of different types.
    • Fast learner, able to adapt in changing environments.
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    Data Scientist (eCommerce, Big Data) JB0268173

    A leading global company in the service and commerce discovery field is seeking an experienced data scientist to solve complex eCommerce challenges.In this position, you will work alongside multiple internal business units, leveraging data to support

    ...
    • Center
    • Full Time
    • 51-200
     
    • Location: Center
    • Type: Full Time
    • Employees: 51-200
    • Experience: 1-3

    Job Description:

    A leading global company in the service and commerce discovery field is seeking an experienced data scientist to solve complex eCommerce challenges.In this position, you will work alongside multiple internal business units, leveraging data to support growth as well as high-level decision making. You will dive into our databases employing SQL, Spark and accurate queries, finding new ways to collect, present, sort and filter data using code and advanced algorithms. This role is perfect for a professional with a strong background in programming, statistical modeling and machine learning processes paired with a passion for real-world challenges in the growing eCommerce ecosystem.

    Job Responsibilities:

    Support internal stakeholders and units with accurate data solutions fitting their business challenges.

    Research new data sources or optimization opportunities.

    Analyze marketplace content and copy using analytical and NLP tools.

    Lead user LTV, segmentation, and personalization data analysis challenges.

    Support marketing, sales, pricing and other internal processes with an advanced forecast, ongoing analysis, and data-based optimization tools.

    Job Requirements:

    • 2+ years of experience as a data scientist or similar.
    • Expert in predictive analysis, statistical modeling, clustering, classification models and other data science techniques.
    • A relevant scientific degree in computer science, statistics or similar.
    • Proven ability to bridge business requirements and analytical solutions.
    • Working experience and/or relevant academic focus on machine learning, applied statistics, AI or similar.
    • Master of SQL and queries.
    • Proficient in R / Python / Scala.
    • Experience in Spark big data environments - strong advantage.
    • Experience in internet or eCommerce companies - strong advantage.
    • Strong multitasker able to coordinate with multiple teams and stakeholders.


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