A globally successful internet company with an outstanding product is looking for a German speaking customer solutions representative.The representative will join the team and strengthen customer relations and satisfaction while helping customers make the best of the company's solution and various features. As part of the role, the rep will focus on products specific to the German market and write content for the company's Learning Center: help pages, how-to guides and instructions.
Maintain and strengthen positive customer relations and satisfaction.
Assist customers via multiple channels.
Provide service for anything from performance and SEO to technical issues and feature requests.
Translate various products and content from English to German.
Assist in the creation of various content materials - video tutorials, market specific products and more.
Analyze user behavior, content relevant and user satisfaction.
Native German speaker - must.
Fluent, high level English in writing and speech.
Experienced in technical environments - an advantage.
Experience translating English to German - advantage.
Experience in customer service in an internet company - advantage.
An up-and-coming content-discovery and marketing platform is recruiting junior customer success specialists or new professionals seeking their first step in a growing global ecosystem.In this role you will face some of the largest brands on the planet,