A world leader in web development and website creation is seeking a German native customer support expert.In this role, you will support millions of German-speaking users worldwide, solving technical issues and support cases, while providing learning materials and solutions based on our users' requirements. You will also understand users and relay their requirements and needs to internal product and marketing teams to fuel the next generation of products.
Support platform users with know-how, technical solutions to reported issues and other services.
Analyze German users' behavior and support content effectiveness to improve user satisfaction.
Build strong, trust-based relationships with users.
Localize global knowledge base, tutorials, guides and other customer success materials into German.
Understand unique German audience requirements and implement alongside product and/or marketing teams.
2+ years of experience providing platform / web service and support.
Native German speaker.
Fluent English speaker.
Outstanding German communication and language skills enabling translation and technical copy.
User-centric and passionate for best-in-market user experiences.
A successful provider of communications solutions and support center software is hiring a talented account manager for post-sale management of client satisfaction and account growth.In this critical role, you will own B2B client relationships from the