A leading structured web data provider is looking for a Customer Success Manager to join their growing Customer Success group. The ideal candidate would be a team player, relationship builder, and hold substantial technical experience with Enterprise B2B.
- Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer. - Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers. - Answer customers and prospects regarding product knowledge, best practices and how-to. - Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote the company's value through understanding customers’ business needs, engaging sales and product teams - Manage the implementation of new use cases, best practices, and functionality to expand existing accounts - Collaborate with Sales to ensure customers' contract renewal
3+ years of B2B SaaS customer success, account management or consulting
experience working with mid to large, enterprise-level accounts (50K-150K ACV)
Excellent communicator with fluent spoken and written English.
Problem-solving skills: you’re a natural troubleshooter, process oriented and a
Tech-savvy with a grasp of surface/Dark Web content, big data, data mining,
data preparation and analysis.
Cyber threats background, as an Analyst or as Pre Sales role
Hands-on technical knowledge with scripting, SQL, data analysis
One of the most successful companies in the world is looking for an Account Strategist to join the team. This could be your opportunity to live the relocation dream, enjoying what a company at this level has to offer, both professionally and personally.In