Customer Success Manager JB4108008

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    Customer Success Manager JB4108008

    A global company with an AI text generation platfo

    • Location: Center
    • Type: Full Time
    • Experience: 1-3

    Job Description:

    A global company with an AI text generation platform for marketers, with more than 1 billion marketing messages are created every day across digital channels. Most of them are bias-laden, expensive to create, and ineffective is looking for a talented Customer Success Manager to join their team.

    Job Responsibilities:

    - Deliver excellent support to customers, understand their needs, and ensure their success.
    - Serve as the main point of contact while acting as a liaison between clients and the rest of the teams.
    - Provide customer training.
    - Maintain a comprehensive and updated knowledge base.
    - Work together with the marketing and product teams to push top customers toward success and high product engagement.
    - Educate new customers through marketing materials and product documentation.
    - Provide internal customer feedback.
    - Introduce customers to new features.
    - Analyze customer usage data, gather insights and lessons, and establish new processes and product requirements.

    Job Requirements:

    • BA/BS degree
    • 1- 2 years in a customer-facing role - A must
    • Native-level English - you don’t need an American accent, but you shouldn’t need any proofreading for grammar and spelling either
    • Experience with Zendesk - An advantage
    • Strong Excel skills (pivot tables, basic formulas, vlookup)
    • Analytical problem solving skills that utilize resourcefulness and determination
    • Ability to be independent and execute quickly
    • High level of dedication and motivation to succeed
    • Basic experience with SQL querying - An advantage
    • Outstanding capacity for multitasking
    • Experience with Marketo (or equivalent) - An advantage
    • Previous data analysis experience - An advantage
    • Willing to work US EST hours when needed