A global company with an AI text generation platform for marketers, with more than 1 billion marketing messages are created every day across digital channels. Most of them are bias-laden, expensive to create, and ineffective is looking for a talented Customer Success Manager to join their team.
Job Responsibilities:
- Deliver excellent support to customers, understand their needs, and ensure their success. - Serve as the main point of contact while acting as a liaison between clients and the rest of the teams. - Provide customer training. - Maintain a comprehensive and updated knowledge base. - Work together with the marketing and product teams to push top customers toward success and high product engagement. - Educate new customers through marketing materials and product documentation. - Provide internal customer feedback. - Introduce customers to new features. - Analyze customer usage data, gather insights and lessons, and establish new processes and product requirements.
Job Requirements:
BA/BS degree
1- 2 years in a customer-facing role - A must
Native-level English - you don’t need an American accent, but you shouldn’t need any proofreading for grammar and spelling either
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