Customer Success Manager JB4253004


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    • Google PPC
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    Customer Success Manager JB4253004

    An early-stage startup backed by top-tier investor

    • Location: Center
    • Type: Full Time
    • Experience: 1-3

    Job Description:

    An early-stage startup backed by top-tier investors providing an end-to-end product market analysis platform designed to help eCommerce sellers make faster and more educated business decisions is looking for a Customer Success Manager to join the team.

    The Customer Success Manager will help the clients improve their performance as online sellers by putting the platform to best use, all the while giving feedback to the product team that will ultimately reduce churn rate and increase customer lifetime value.

    Job Responsibilities:

    ● Monitor product usage
    ● Talk to users worldwide
    ● Provide pre and post-sale support, including client demos, training and webinars
    ● Understand and analyze user needs and translate them into detailed product insights
    ● Be empathetic to our users, provide creative solutions to meet their needs and objectives
    ● Research and develop a deep understanding of the company's ecosystems
    ● Reduce the risk of churn by proactively educating customers about new features and helping them through every step of the experience
    ● Collect and present user feedback to product management to influence development priorities and future roadmap

    Job Requirements:

    • Native English speaker
    • 2+ years experience in Customer Success
    • Experience with SaaS and/or in the eCommerce space - strong advantage
    • Willingness to work 13:00-22:00 (to interact with customers in different time zones)
    • Project and time management skills
    • Detail-oriented, diligent, proactive, organized, accountable, analytical and a highly-motivated team player
    • Thrive in a dynamic, fast-paced, high-growth work environment

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