Customer Support Team Leader (French) JB0170197

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  Customer Support Team Leader (French) JB0170197

  A world leading company creating web developme

  • Center
  • Full Time
  • 1001-5000

  Interesting
  • Location: Center
  • Type: Full Time
  • Working:1001-5000
  • Experience: 3-5

  Job Description:

  A world leading company creating web development and website tools is seeking a native French-speaking customer support and success expert.In this role, you will drive French-language knowledge base building as well as French-language support and service operation, leading a team of customer solutions experts in providing best-in-market product support and enabling users to make the most out of the platform.

  Job Responsibilities:

  Provide platform users with guides, technical solutions to their issues and an intuitive knowledge base.

  Lead implementation of language services, translations, French-language tutorials, billing interface and more.

  Analyze user behavior and support content effectiveness, optimize based on findings.

  Manage and inspire your team of customer success experts to meet and beat their targets.

  Engage customers positively and build strong trust-based relationships.

  Understand our users and improve user experience throughout our services and offerings alongside product and other teams.

  Job Requirements:

  • 3+ years of experience in customer service and support in internet companies.
  • 2+ years of experience leading service, support or customer success teams.
  • Native French speaker.
  • Fluent, high-level English.
  • Current knowledge of the French online software and services ecosystem - strong advantage.
  • Able project manager and multitasker.
  • User-centric, positive, motivated to create outstanding experiences and product successes.

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  A global product company that's growing rapidly, is seeking a Marketing Content Writer to join the amazing marketing team. The Marketing Content Writer will plan, develop and write content that will be used in the company's website, landing pages, emails

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