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    Post-Sale Account Manager (CommTech) JB5638119

    A successful provider of communications solutions and support center software is hiring a talented account manager for post-sale management of client satisfaction and account growth.In this critical role, you will own B2B client relationships from the

    ...
    • Center
    • Full Time
    • 51-200
     
    • Location: Center
    • Type: Full Time
    • Employees: 51-200
    • Experience: 1-3
    • Salary: ₪ 10,000 - ₪ 15,000

    Job Description:

    A successful provider of communications solutions and support center software is hiring a talented account manager for post-sale management of client satisfaction and account growth.In this critical role, you will own B2B client relationships from the moment they sign onwards - ensuring a solid implementation of our product, preventing client dropout, driving upsell opportunities and expanding client accounts. You will be our main point of contact with your assigned accounts, and your success in improving client satisfaction and sales is crucial for our overall business performance.

    Job Responsibilities:

    Manage B2B client accounts post-signing (mostly call centers and support hubs).

    Drive for account growth and upsells based on client value.

    Prevent client dropout and improve retention.

    Ensure a smooth, effective product implementation.

    Become your clients' main point of contact and build strong relationships.

    In all ways improve client satisfaction and platform usage.

    Job Requirements:

    • 2+ years of experience managing B2B accounts including technical solutions.
    • Experience in post-sale inside sales and up-sell techniques.
    • Fluent, high level English.
    • Tech-savvy and able to bridge clients and internal technical teams.
    • Experience using emails, phone calls and video conferences for account management purposes.
    • Positive, charismatic, with strong understanding of client satisfaction.
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    Customer Success Expert (German) JB0170198

    A world leader in web development and website creation is seeking a German native customer support expert.In this role, you will support millions of German-speaking users worldwide, solving technical issues and support cases, while providing learning

    ...
    • Center
    • Full Time
    • 1001-5000
     
    • Location: Center
    • Type: Full Time
    • Employees: 1001-5000
    • Experience: 1-3

    Job Description:

    A world leader in web development and website creation is seeking a German native customer support expert.In this role, you will support millions of German-speaking users worldwide, solving technical issues and support cases, while providing learning materials and solutions based on our users' requirements. You will also understand users and relay their requirements and needs to internal product and marketing teams to fuel the next generation of products.

    Job Responsibilities:

    Support platform users with know-how, technical solutions to reported issues and other services.

    Analyze German users' behavior and support content effectiveness to improve user satisfaction.

    Build strong, trust-based relationships with users.

    Localize global knowledge base, tutorials, guides and other customer success materials into German.

    Understand unique German audience requirements and implement alongside product and/or marketing teams.

    Job Requirements:

    • 2+ years of experience providing platform / web service and support.
    • Native German speaker.
    • Fluent English speaker.
    • Outstanding German communication and language skills enabling translation and technical copy.
    • User-centric and passionate for best-in-market user experiences.
    • English CV required.
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    Customer Support Team Leader (French) JB0170197

    A world leading company creating web development and website tools is seeking a native French-speaking customer support and success expert.In this role, you will drive French-language knowledge base building as well as French-language support and

    ...
    • Center
    • Full Time
    • 1001-5000
     
    • Location: Center
    • Type: Full Time
    • Employees: 1001-5000
    • Experience: 3-5

    Job Description:

    A world leading company creating web development and website tools is seeking a native French-speaking customer support and success expert.In this role, you will drive French-language knowledge base building as well as French-language support and service operation, leading a team of customer solutions experts in providing best-in-market product support and enabling users to make the most out of the platform.

    Job Responsibilities:

    Provide platform users with guides, technical solutions to their issues and an intuitive knowledge base.

    Lead implementation of language services, translations, French-language tutorials, billing interface and more.

    Analyze user behavior and support content effectiveness, optimize based on findings.

    Manage and inspire your team of customer success experts to meet and beat their targets.

    Engage customers positively and build strong trust-based relationships.

    Understand our users and improve user experience throughout our services and offerings alongside product and other teams.

    Job Requirements:

    • 3+ years of experience in customer service and support in internet companies.
    • 2+ years of experience leading service, support or customer success teams.
    • Native French speaker.
    • Fluent, high-level English.
    • Current knowledge of the French online software and services ecosystem - strong advantage.
    • Able project manager and multitasker.
    • User-centric, positive, motivated to create outstanding experiences and product successes.
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    Digital Content Expert (B2B, ITSM) JB0414109

    A successful provider of SaaS solutions improving IT capabilities and business system administration is seeking an experienced, talented writer to join the team and produce outstanding materials and engaging content.In this role, you will write and edit

    ...
    • Center
    • Full Time
    • 11-50
     
    • Location: Center
    • Type: Full Time
    • Employees: 11-50
    • Experience: 3-5

    Job Description:

    A successful provider of SaaS solutions improving IT capabilities and business system administration is seeking an experienced, talented writer to join the team and produce outstanding materials and engaging content.In this role, you will write and edit website copy, ad copy, landing pages, blog posts, social media posts and more. You will work closely with SEO and marketing teams to ensure your content gets as much traction as possible, and work alongside management to ensure key messaging and brand language is maintained across activities. Lastly, you will support outreach to bloggers and journalists with communications as well as edit user stories and case studies into effective, publishable content products.

    Job Responsibilities:

    Create outstanding content and copy including landing pages, blog articles, social media posts, website copy and more.

    Ensure content gets optimal organic traction by working alongside SEO team.

    Align all content products with company messaging and product brand language.

    Ideate new effective content based on your day to day insights.

    Reach out to bloggers and media and make allies.

    Edit and publish user stories and case studies alongside customer success team.

    Job Requirements:

    • 3+ years of experience in content writing and marketing content positions.
    • Outstanding storyteller able to convert complex technical concepts into accessible, engaging messages.
    • Expert in online engagement and effective content marketing.
    • Native English speaker.
    • Positive with strong user-centric focus.
    • Outstanding portfolio with 3+ writing samples of different types.
    • Fast learner, able to adapt in changing environments.
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    Performance Campaign Manager (B2B, ITSM) JB0414107

    A successful provider of SaaS solutions improving IT capabilities and business system administration is hiring an experienced performance campaign specialist focused on Adwords and Facebook Ads.In this role, you will own large advertising budgets and

    ...
    • Center
    • Full Time
    • 11-50
     
    • Location: Center
    • Type: Full Time
    • Employees: 11-50
    • Experience: 1-3

    Job Description:

    A successful provider of SaaS solutions improving IT capabilities and business system administration is hiring an experienced performance campaign specialist focused on Adwords and Facebook Ads.In this role, you will own large advertising budgets and implement multi-channel performance campaigns targeting B2B audiences. You will manage campaigns over Google Adwords, Facebook Ads and other channels on demand, match campaigns to our business goals and constantly optimize for higher ROI.

    Job Responsibilities:

    Set up and manage large-budget Google Adwords and Facebook Ads campaigns.

    Analyze and optimize your activities for higher ROI.

    Meet and beat KPI targets.

    Report performance to leadership.

    Research and implement new trends, tools, and opportunities in the performance marketing ecosystem.

    Job Requirements:

    • 2+ years of experience managing Google Adwords and Facebook Ads campaigns.
    • A relevant degree with honors.
    • Advertising certifications (Google / other) - advantage.
    • Proficient in Excel.
    • Strong analytical skills and optimization mindset.
    • Fluent, high level English.
    • Great multitasker.
    • Motivated, positive team player.
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    Marketing Director (B2C, Software) JB0180161

    A successful and highly profitable software company is launching a new B2C product and is hiring an experienced marketing leader to establish the new brand and marketing operation.This is a unique opportunity to join a product early on while being

    ...
    • Center
    • Full Time
    • 51-200
     
    • Location: Center
    • Type: Full Time
    • Employees: 51-200
    • Experience: 5-10
    • Salary: ₪ 20,000 - ₪ 25,000

    Job Description:

    A successful and highly profitable software company is launching a new B2C product and is hiring an experienced marketing leader to establish the new brand and marketing operation.

    This is a unique opportunity to join a product early on while being backed by a strong company. In this strategic position, you will implement initial marketing processes alongside the unit's CEO, develop lead generation programs as well as branding and positioning activities, both online and out in the world, and rapidly iterate and optimize activities to find the best solution for each challenge.

    Job Responsibilities:

    Implement new marketing processes and product materials.

    Strategize and implement online and offline campaigns to generate leads and build a strong brand.

    Research B2C audiences and find the best way to engage each segment.

    Analyze, optimize and rapidly iterate your activities to find the best possible solutions.

    Control marketing budget across channels and maintain ROI targets.

    Drive event participation and/or showcasing.

    Support internal units in brand marketing, recruitment activities, and other related functions.

    Job Requirements:

    • 5+ years of experience managing marketing campaigns with broad knowledge of online and offline channels.
    • 3+ years of experience leading B2C marketing in software or cybersecurity companies.
    • Experience developing marketing operations from the ground up in a startup.
    • Experience planning and implementing successful demand generation campaigns.
    • Outstanding communication skills with a strong eye for messaging.
    • Experience in event planning or public speaking - strong advantage.
    • Leadership qualities, able to lead internal teams and/or projects effectively and positively.
    • Native level English speaker.
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    Data Scientist (eCommerce, Big Data) JB0268173

    A leading global company in the service and commerce discovery field is seeking an experienced data scientist to solve complex eCommerce challenges.In this position, you will work alongside multiple internal business units, leveraging data to support

    ...
    • Center
    • Full Time
    • 51-200
     
    • Location: Center
    • Type: Full Time
    • Employees: 51-200
    • Experience: 1-3

    Job Description:

    A leading global company in the service and commerce discovery field is seeking an experienced data scientist to solve complex eCommerce challenges.In this position, you will work alongside multiple internal business units, leveraging data to support growth as well as high-level decision making. You will dive into our databases employing SQL, Spark and accurate queries, finding new ways to collect, present, sort and filter data using code and advanced algorithms. This role is perfect for a professional with a strong background in programming, statistical modeling and machine learning processes paired with a passion for real-world challenges in the growing eCommerce ecosystem.

    Job Responsibilities:

    Support internal stakeholders and units with accurate data solutions fitting their business challenges.

    Research new data sources or optimization opportunities.

    Analyze marketplace content and copy using analytical and NLP tools.

    Lead user LTV, segmentation, and personalization data analysis challenges.

    Support marketing, sales, pricing and other internal processes with an advanced forecast, ongoing analysis, and data-based optimization tools.

    Job Requirements:

    • 2+ years of experience as a data scientist or similar.
    • Expert in predictive analysis, statistical modeling, clustering, classification models and other data science techniques.
    • A relevant scientific degree in computer science, statistics or similar.
    • Proven ability to bridge business requirements and analytical solutions.
    • Working experience and/or relevant academic focus on machine learning, applied statistics, AI or similar.
    • Master of SQL and queries.
    • Proficient in R / Python / Scala.
    • Experience in Spark big data environments - strong advantage.
    • Experience in internet or eCommerce companies - strong advantage.
    • Strong multitasker able to coordinate with multiple teams and stakeholders.


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